Casino / Live
These terms set out the rules that apply when you access pd11, use your account wallet, place bets on sports markets, or browse our casino categories. Read them before you proceed — they define both what we commit to and what we expect from you, and they apply across all sections of pd11 where local law and eligible regions permit access.
By accessing pd11 and creating an account, you acknowledge that these terms govern every interaction — from browsing football handicap markets and Liga Super lines to switching over to slots or live dealer tables within the same session. We update these terms when our services change, and the current version is always the one that applies; checking back after a major account action is a practical habit. Transactions processed through Touch 'n Go eWallet or FPX fall within these terms, specifically under the transaction and account-wallet clauses. Third-party payment processors operate under their own service agreements; pd11 is not a party to those agreements, though it does set the minimum conditions you must meet to initiate a deposit or withdrawal. Eligibility to access any part of pd11 depends on local law and the region from which you connect. We do not extend access where local regulation prohibits it, and if that status changes in your region, these terms continue to bind the activity that occurred while access was permitted. If any clause is found unenforceable in your jurisdiction, the remaining clauses continue in full force.
Deposits and withdrawals using Touch 'n Go eWallet are subject to the transaction clauses in these terms. The eWallet provider's own service rules also apply independently.
FPX transfers connect through your Malaysian bank account. These terms govern the pd11 side of that transaction; your bank's terms govern the banking side.
Your pd11 account wallet holds settled amounts from sports bets and casino rounds. Movement of funds in or out is governed by the deposit and withdrawal clauses here.
Access to pd11 is available only where local law permits. These terms are not an assertion of lawful access in any region — eligibility is your responsibility to confirm.
Not every interaction on pd11 is governed by the same clause. Understanding the scope prevents confusion when something goes differently from what you expected. Below we distinguish the four main areas so you know exactly which set of rules applies to each.
Your login credentials, session security and account status fall fully within these terms. We set the rules for account suspension, closure and reinstatement. Actions you take while logged in — bets placed, games opened, wallet transfers initiated — are all captured under this scope.
Deposits via Touch 'n Go eWallet or FPX, and all withdrawal requests, are covered by the transaction clauses in this document. Processing timelines depend on the payment provider's own systems; pd11 publishes current processing states in your account dashboard after login.
Game titles available in the lobby — including content from Pragmatic Play, PG Soft and CQ9 — are covered by our content-access clauses. Availability of specific titles may change based on provider agreements, and pd11 does not guarantee continuous availability of any single title.
Payment processors, game studios and data network providers operate under their own terms. pd11 is not liable for failures, delays or policy changes on the third-party side. Where a third party's action affects your account, raise it through our support channel first.
These terms are not one-directional. You have specific, actionable paths to review your records, correct information and get answers when something is unclear. Your account dashboard — visible after login — shows your current wallet balance, recent transaction history and active session details. If a transaction record looks wrong, the first step is to check the dashboard entry against your Touch 'n Go eWallet or FPX statement for the same period. Discrepancies should be raised with our support team using the contact paths listed on this page. You may also request a correction to your account details, such as a registered email address or contact number, by following the account-settings fields shown when logged in. We aim to acknowledge correction requests and provide a status update through the same channel you used to raise them. Every request is logged on our side with a reference that you can quote in follow-up contact.
Your full transaction history — including every Touch 'n Go eWallet and FPX entry — is visible in the account dashboard after login. Filter by date range to isolate specific periods.
Update your registered email, contact number or payment method through the account-settings section. Fields that require verification will prompt you through the steps shown on that page.
If a clause in these terms is unclear, contact us through live chat or email. Quote the clause number or section heading so our team can give you a precise answer rather than a general one.
For account-level issues — access blocked, wallet discrepancy, terms dispute — use the support paths in the section below. Each contact route is monitored and routed to the team responsible for that issue type.
When a terms question can't be answered by reading this page, use one of the three contact routes below. Each route is staffed by the team responsible for account and policy matters. Quote your account reference number when you make contact — it speeds up every interaction.
The fastest route for terms clarification. Open the chat widget from any page on pd11 while logged in. State your question and quote the clause you are asking about.
For formal requests — account corrections, transaction disputes or written confirmation of a policy point — email our support address listed in the account-help section after login. We respond in writing.
Browse categorised policy answers in the Help Centre, accessible from your account dashboard. Covers common questions on wallet rules, access eligibility and account corrections without needing to wait for a reply.
Sound policy handling is the foundation of a working account relationship. Here is how pd11 manages the four areas that matter most to you as an account holder.
Account data you provide — contact details, payment method references, session activity — is held only for as long as needed to operate your account and meet any retention obligations that apply in your region. We do not sell account data to third parties.
pd11 uses session cookies to maintain your login state and preference cookies to remember your last-visited section — useful when you switch between the sportsbook and casino lobby across sessions. Cookie settings are adjustable through your browser.
Your account credentials are your responsibility to keep private. We use encrypted connections across all pages. If you suspect unauthorised access, use the account-settings security section or contact support immediately — do not wait for the next login.
To request deletion of account data, closure of your account, or a copy of the information we hold, use the email support route listed on this page. Include your account reference and the specific action you are requesting.
These are the questions we get most often about these terms. If yours isn't here, use the live chat or email route to get a specific answer.
Yes. The same account terms govern both sections. Whether you are on the football handicap markets, browsing Live Sandakan Table, or playing slots from PG Soft, the same account-wallet rules and access conditions apply throughout your session.
Access eligibility depends on local law. If you connect from a region where access is not permitted, pd11 may restrict or suspend your account. Any activity that occurred during an ineligible session remains subject to these terms, and any wallet balance will be handled according to the closure clause.
The pd11 side of every Touch 'n Go eWallet deposit — how it is credited, what happens if it fails to arrive, and how to dispute a discrepancy — is covered by the transaction clauses here. The eWallet provider's own terms govern the sending side of that transaction.
When we update these terms, the revised version replaces the previous one on this page and the effective date at the top changes. We recommend checking this page after any significant account action — deposit, withdrawal, or access to a new game category — to confirm you are reading the current version.
Yes. Send a written request via the email support route listed in the support section above. Include your account reference number and specify that you are requesting a data summary. We will respond through the same channel with the information we hold, subject to applicable local requirements.
Contact us through live chat or email and quote the specific clause. Our policy team reviews formal disagreements in writing. If a clause is found to conflict with local law in your region, that clause does not override the local rule — the rest of the terms continue to apply.