This Privacy Policy sets out how pd11 collects, stores and uses the personal data linked to your account — including information provided during registration, wallet transactions via Touch 'n Go eWallet or FPX, and your activity across the sports and casino sections of this platform. Access to this platform depends on local law and is available where local law permits.
Account Data Protection
Touch 'n Go eWallet & FPX Context
Your Access and Correction Rights
Cookie and Retention Practices
POLICY POSTURE
What This Policy Covers and How We Apply It
When you create an account with pd11, we collect the details needed to verify your identity, process wallet activity and keep your account secure. That includes your name, contact address, login credentials and any transaction records tied to payment methods such as Touch 'n Go eWallet, DuitNow or FPX. We do not sell this data to third parties for marketing, and we do not share it beyond what is necessary to operate the platform or meet obligations that apply where local law requires disclosure. Data collected through your sports activity — match selections, live market browsing — and casino session records are handled under the same policy as your account registration details. Retention periods depend on the type of data and the legal or operational reason it was collected. Payment transaction records, for example, are kept for the period required under applicable financial rules. Where data is no longer needed for the purpose it was collected, we remove it from active systems. If you use this platform from a region where access depends on local law and eligible status, the same policy applies to your data regardless of how you connect. The current state of data held on your account is visible after you log in.
Touch 'n Go eWallet
Transaction references from Touch 'n Go eWallet deposits are recorded in your account wallet history. We retain these records for the period required under applicable financial rules, not beyond.
FPX
FPX online banking transfers generate a reference number tied to your account. That reference is stored alongside your transaction log and is accessible from your account dashboard after login.
DuitNow
DuitNow transfers are logged the same way as other payment rails — reference, amount and timestamp. This data is used solely to reconcile your account wallet and is not shared for marketing.
POLICY BOUNDARIES
Where This Policy Applies Across Your Account
This policy covers all interactions that happen within your pd11 account — from the moment you register through to every sports market selection and casino session logged under your profile. It does not extend to third-party websites you may navigate to from links on this platform, nor to external payment processors beyond the data points they return to us as transaction confirmations. Understanding what falls inside and outside this policy helps you make informed choices about how you use the platform.
Account Access
Login activity, session timestamps and device type are recorded against your account. This data is used to detect unusual access and is available for review in your account security settings after you log in.
Transaction Records
Wallet movements through Touch 'n Go eWallet, DuitNow and FPX are within scope. The data returned to us is limited to what the payment rail confirms — reference number, amount and status.
Site Content Activity
Pages you visit, game sections you open and sports markets you browse are recorded as session data. This is used to maintain platform performance and is not sold or passed to advertisers.
Third-Party Services
External links, partner sites and the game studios whose titles appear in the lobby — including Pragmatic Play, PG Soft and CQ9 — operate under their own data practices. This policy does not govern what they collect independently.
ACCOUNT HOLDER RIGHTS
Practical Steps Available to You Under This Policy
You have the right to know what personal data pd11 holds against your account, to request a correction if any detail is inaccurate, and to raise a question through our support channel if something is unclear. The process starts in your account dashboard — the profile and security sections show the core data fields linked to your registration. For anything not visible there, or if you want to raise a formal data query, the support contact path is available directly from the account menu. Correction requests for contact details or login credentials can often be completed within the account settings page itself. Where a change requires identity verification — for example, updating the name tied to your wallet — the steps and required documents are shown inside the account. We aim to acknowledge data queries within a reasonable time; the current response window is shown in the support section.
Review Your Records
Log in and open the profile section. The data fields shown there reflect what we hold — name, contact details and linked payment references. Session history is in the transaction log tab.
Correct Account Details
Minor corrections — email address, contact number — can be made directly in account settings. Changes that affect your wallet identity require the verification steps shown on the update screen.
Raise a Data Question
If a data point is unclear or you believe something is incorrect and you cannot resolve it in settings, submit a query through the support channel. Include your account reference for faster handling.
Request Data Removal
Where local law gives you the right to request removal of data no longer needed for the purpose it was collected, contact support with the specifics. We will confirm what can be actioned and the timeline involved.
POLICY CONTACT PATHS
How to Reach Us About This Privacy Policy
If your question is specifically about how your data is handled — what we hold, how long we keep it, or how to request a correction — the paths below connect you directly to the right channel. General account help and payment queries have their own routes; the options here are for privacy-related matters specifically.
Live Chat Support
Open the live chat icon from the account menu. Identify your query as a privacy or data matter so the support agent can route it correctly. Have your account reference ready.
Email Data Enquiry
Send your privacy query to the support email listed in the contact section of your account dashboard. Include your registered contact detail and a brief description of the data matter.
Account Help Centre
The Help section inside your account covers common privacy questions — data retention, cookie settings and how to update your registered details. Check there before submitting a separate query.
DATA HANDLING PRACTICE
How pd11 Manages Data, Cookies and Account Security
Our approach to data handling is built around keeping your account information accurate, accessible to you and limited to what the platform genuinely needs to operate. Cookies on this site are used to maintain your session state — so your sports market selections and casino section position are preserved as you move between sections — and to support platform performance monitoring. Cookies are not used to build advertising profiles that are sold externally. Account security relies on login credential management; if unusual access is detected, a verification prompt appears before the session continues. Data we no longer need for the purpose it was collected is removed from active systems on a rolling basis rather than held indefinitely.
Cookie Practice
Session cookies keep your account state intact as you move between football markets and casino sections. No advertising cookies are placed without a clear disclosure in the cookie settings accessible from the site footer.
Account Security
Login activity is monitored at the account level. If access patterns change — new device, different region — a verification step appears before the session proceeds. You can review recent login events in your account security tab.
Data Retention
Transaction records, including Touch 'n Go eWallet and FPX references, are kept for the period required under applicable rules. Account profile data is retained while the account is active and for a defined period after closure.
Policy Updates
When this policy changes in a material way, a notice appears in your account dashboard at next login. The effective date of the current version is shown at the foot of this page. Continued use of the account after that date means the updated terms apply.
PRIVACY QUESTIONS ANSWERED
Common Questions About This Privacy Policy
The questions below cover what real account holders ask most often about how their data is collected, stored and managed under this policy. If the question here does not match what you need, reach out through the support channel in your account menu.
What personal data does pd11 collect when I register?
Registration collects your name, contact details and login credentials. Once your account is active and you make a deposit, payment references from Touch 'n Go eWallet, DuitNow or FPX are added to your transaction log. No additional data is collected beyond what the account and payment process require.
Does pd11 share my data with third parties?
Data is not sold to third parties for marketing. It may be passed to payment processors — such as those handling Touch 'n Go eWallet or FPX transactions — solely to confirm and reconcile your wallet activity. Game content studios like Pragmatic Play or PG Soft receive session data only to the extent needed to run the game.
How long does pd11 keep my account and transaction data?
Transaction records are kept for the period required under applicable financial rules. Account profile data is retained while your account remains active and for a defined period after you close it. The retention period for each data type is set by the purpose it was collected for — not held indefinitely.
Can I see and correct the data held on my account?
Yes. Log into your account and open the profile section — the core data fields are shown there. Minor corrections like your contact number can be made directly in settings. Changes that affect wallet identity require a verification step; the documents needed are shown on the update screen.
How do cookies work on the pd11 platform?
Cookies preserve your session state — your sports market position and casino section — as you navigate between them. They also support platform performance monitoring. No advertising cookies are placed without disclosure. Cookie preferences can be adjusted from the settings link in the site footer.
What do I do if I think my data has been handled incorrectly?
Start by checking your account dashboard — the profile and transaction sections show what we hold. If something looks wrong and cannot be corrected in settings, raise a data query through live chat or the support email in your account menu. Include your account reference so the team can locate your records quickly.
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