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This page sets out how pd11 handles your account data, what falls within the scope of our policy, and how you can raise questions or request changes. Access to pd11 services depends on local law and is available only where local law permits.
pd11 operates under a policy framework designed for the Malaysia market. Every section of this page reflects obligations we hold toward you — not general platform commentary. Where we collect account information, we do so to process transactions through supported rails including Touch 'n Go eWallet and FPX, to verify your identity for account access, and to maintain accurate records of your activity within the platform. Your data is held in accordance with the scope described below. We do not share your account details with third parties outside of what is required to process your chosen payment method or respond to a regulatory query. Where a third-party service — such as a payment gateway handling an FPX transfer or a Touch 'n Go eWallet confirmation — processes your information, that processing is governed by the third party's own policy as well as ours. This policy applies to accounts registered and accessed from eligible regions. Availability of specific features, including certain payment flows, depends on local law and the region from which you access pd11. If you are unsure whether a service is available to you, check the eligibility details shown in your account dashboard after login.
Not every aspect of your pd11 experience falls under this single policy document. Understanding the boundary helps you know where to direct a question — and which terms apply to each part of your account.
Login credentials, session management and account-level identity verification fall within this policy. If you experience an access issue, the steps shown in your account settings page are the first place to check — this policy governs the data behind those steps.
Deposits and withdrawals processed via Touch 'n Go eWallet or FPX involve both this policy and the respective payment provider's own terms. We manage the record on our side; the payment provider manages the transfer on theirs.
Game content supplied by studios such as Pragmatic Play, PG Soft and Habanero is governed by those studios' own content licences. Our policy covers how your play data and account history are stored — not the game rules themselves.
Any external link or service accessed from pd11 that sits outside our domain is not covered by this policy. We cannot speak to how a third-party site handles your data once you leave our platform, so review their terms separately.
Knowing your rights under this policy means knowing exactly where to go and what to do — not just that rights exist in the abstract. Your account dashboard, accessible after login, shows a record of your transactions including any Touch 'n Go eWallet deposits and FPX transfers. You can review this history at any time without contacting support. If you believe a record is inaccurate — say, a wallet transaction appears with the wrong amount or date — you can raise a correction request directly through the support channel listed on this page. We will review it against the transaction log and respond through the contact method you used. If you want to understand what data we hold about your account, submit a data access request via email and we will outline the categories of information stored. For account closure or data deletion requests, the same email channel applies; the outcome depends on what obligations we carry under local law at the time of the request.
Log into your account and open the transaction history section. Every Touch 'n Go eWallet and FPX movement is listed there with a timestamp. No support contact is needed to view this — it is part of your standard account access.
If your registered email, contact number or payment reference is wrong, open the account settings page and follow the edit fields shown. For changes that require identity verification, the instructions on that page will tell you exactly which documents to submit.
Send your question to our support email. Include your account reference number and a short description of what you are asking about. We respond through the same channel and will not redirect you to a generic page if your question is specific.
A deletion request should be submitted by email with your account reference. We will confirm what can be removed under current local law obligations and what must be retained for a minimum regulatory period, then act on what falls within our discretion.
For any question that relates specifically to this policy — your data, account records, payment history or a correction request — use one of the channels below. These are the paths we monitor for policy-related queries, separate from general gameplay or wallet help.
Send legal or data-related questions to our support email address found in your account dashboard after login. Include your account reference so we can locate your records without asking for it twice.
For time-sensitive matters — such as a disputed FPX transaction record or an account access issue tied to a policy question — our live chat channel is available from your logged-in account page. Start a chat and flag it as a policy query.
Many questions about your own data do not need a support contact. Log in and open the account section; your transaction history, registered details and current account status are all visible there without waiting for a response.
Our approach to data handling is built around what your account actually needs — not a broader data collection exercise. We outline below how each area works in practice so you know what to expect when you use pd11.
Account data is retained for as long as your account is active and for a period afterward as required by applicable local law. Transaction records — including Touch 'n Go eWallet and FPX activity — are part of this retention scope. The current retention period is shown in the full policy document in your account dashboard.
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Your account credentials are stored in encrypted form. We do not store your Touch 'n Go eWallet PIN or FPX banking password — those stay with the respective payment provider. If you suspect unauthorised access to your pd11 account, change your password immediately via account settings and contact our support channel.
To request a change to the data we hold — whether it is a registered email address, a contact number or a payment reference — go to account settings first. If the change requires identity verification, follow the instructions on that page. For anything the settings page does not cover, email support with your account reference.
These are questions we receive about how this policy works in practice. Each answer is specific to pd11's setup — not a generic legal summary.
This policy applies to accounts accessed from eligible regions. Access to pd11 depends on local law where you are located. If your region is eligible, this policy covers your account data, transaction records and the rights described on this page. Check the eligibility details in your account dashboard for your specific situation.
We hold the registration details you provided when opening your account, your transaction history including Touch 'n Go eWallet and FPX activity, and session records tied to your login. To see a summary of what we hold, submit a data access request by email with your account reference number.
Yes. Send a deletion request to our support email with your account reference. We will confirm which data can be removed immediately and which must be retained under local law obligations. We aim to respond to deletion requests within a reasonable period and will tell you the outcome clearly.
Open account settings after login. Most registered details — email address, contact number — can be edited directly there. Changes requiring identity verification will show the required documents on that page. If a field is not editable in settings, contact support by chat or email with your account reference.
We pass only the transaction data needed to process a Touch 'n Go eWallet or FPX payment to the respective gateway. We do not sell your account details or share them with marketing third parties. Each payment provider processes your transfer under their own terms alongside ours.
After account closure, we retain certain records for the period required by local law — typically to satisfy transaction audit obligations. Data that falls outside a mandatory retention period is removed. The full retention schedule is in the policy document accessible through your account dashboard before closure.